When you return a Product to us:
(a) because you have cancelled the Contract between us within the 14 day cooling-off period, we will process the refund due to you within 30 days of the date you have given notice of your cancellation and returned the Product(s) to us;
(b) because you claim that the Product is defective, we will examine the returned Product. If we believe that the Products returned by you are not defective we will notify you in writing within a reasonable period of time. Where the Product is defective we will provide you with an appropriate remedy in accordance with the Consumer Rights Act 2015, e.g. refund or replacement.
We will refund any money received from you using the same method originally used by you to pay for your purchase. Should you have any queries in relation to the return of any Product(s) please contact us by e-mail at firstname.lastname@example.org. Whilst Products are in your possession you are expected to take all reasonable care. Nothing in the Contract affects your legal rights under the Consumer Rights Act 2015 (also known as your ‘statutory rights’).